Full service property management

Welcome tenant of MPVB. We are happy to be of service to you and hope that you feel at home with us. In the relationship between tenants and landlords, it is very important to maintain good contact. To make this easier for you, we have listed a few things for you below and we advise you to take a look at our VIDEO STORE and use our PORTAL. We really want you to live comfortably and be satisfied with your home and our service.

For matters relating to maintenance, it is best to log in to the PORTAL at the top right of our site. You can find the codes for this in the welcome email or you can request them by clicking on "forgotten password" when logging in, under the password. But first take a look at the VIDEO STORE on our website with lots of useful tips so that you don't have to wait long for a repair. In the PORTAL you can also find the status of your report and, for example, which contractor will arrange this for you.

The website of the Rijksoverheid.nl and the general terms and conditions of your rental agreement state exactly which matters are your responsibility and which are the responsibility of the landlord. As a rule, most matters that are referred to as minor maintenance, such as replacing a tap washer or shower fitting, replacing a cylinder (lock) of the front door, are the responsibility of a tenant, but major maintenance such as a roof leak and exterior painting are the responsibility of the landlord. In the case of a central heating boiler, it depends on what you can easily do yourself whether a part really needs to be replaced, in the latter case the landlord must take care of that, as well as the periodic inspection for which you must be at home.

For everything, we can only help you if you inform us in time, via the PORTAL. It is also possible that we first want to come and take a look ourselves to see exactly what needs to be done. This prevents us from sending the wrong people or the wrong equipment to you or incurring unnecessary costs, which can also be your costs. In this context, it is also useful if you share as much information as possible, preferably with video or photos, with us via the PORTAL. Then you can also see for yourself what you have shared and what the progress is.

In addition, we try to periodically inspect all the spaces we manage, if we notice overdue maintenance, we will discuss it with you and see who it belongs to. But it is also social contact, you are of course an important customer when you rent from us and we would like to know how you are doing and whether we can help you with anything.

Here too, the PORTAL provides a lot of clarity. You can look up whether and what needs to be paid, or what communication there has been, such as invoices and rent increases. Often also your rental contract in PDF with the attachments and other correspondence. For many things, you do not need to contact us, we ensure that it is ready for you and that you can access it 24/7. As a rule, we send rent increases, invoices, announcements about maintenance, etc. by e-mail.

Always check your spam filter if you have not received something and then also report to your provider that the sender is safe to prevent this from happening again.

Let us be clear, there are no other agreements with us than rent in advance as it is also legally regulated, exceptions are never made to this. This means that you always pay the rent before or on the first day of the month (or sometimes quarter) for the coming period. Settlements with maintenance, deposits and the like are not permitted by law and contract. Not receiving invoices or reminders is also no reason not to pay. Legally, the rent is a debt to be paid and not a collection obligation, which means that you must keep an eye on whether you have paid. Unfortunately, a direct debit authorization or periodic transfer is also no guarantee that the rent has been paid, always check this and save yourself extra costs.

Always keep the rental agreement carefully, we do that too of course. It contains many important agreements and it can also serve as a guideline for many questions that you may have in the relationship between tenants and landlords. For drawing up rental contracts, we at MPVB, like most professional landlords, use the model of the Council of Real Estate, an advisory body in which both tenant and landlord organizations participate.

These agreements have been tested against the legal provisions and in many cases supplemented with special provisions from our office. You can find all these models on www.roz.nl, but of course also in the PORTAL and a standard model such as we now use on this page, which may differ from your model. That depends on when it was drawn up and also by whom, often you were already a tenant before we came into the picture and then the rental agreement simply remains valid.

In our library you will also find our standard house rules, much of which is about taking each other into account. Rules of peace, cleanliness and regularity, logical rules whereby you also make it pleasant for each other to live. Everyone throws a party now and then, but also think about what is acceptable for others, not so much what feels good for yourself. Many of our houses are apartment rights, part of an Owners' Association.

If all goes well, you will have received a copy of the house rules of this Owners' Association when you entered into the lease, but if not, you can always look in the PORTAL or send a message via the PORTAL and we will request it for you immediately and put it in the PORTAL.

In the event of any proposed changes to these regulations, we always try to think in the interests of our tenants, but the common interest of all users is of course paramount. However, the house rules are regularly drawn up before we come into the picture and they are as they are and we must respect them.

If you experience (serious) nuisance from your neighbours, never hesitate to report this to us. But always talk to your neighbours first, people sometimes don't know that they are bothering you or have different standards, it is something subjective. If you get angry right away or file a complaint with us or the police, it escalates and you make it very difficult for each other to accept anything from each other. Besides, a good neighbour is better than a distant friend, isn't it?

We are even legally obliged, if it is within our reach, to take action against nuisance and we don't find it a problem if you report it, we think it is important that you all live or do business pleasantly. Remember that you live and work in an urban area and that it can therefore never be completely quiet. Communication is crucial here, if you are having a party, invite your neighbours or put a note in their letterbox. Preferably a week or more in advance and not the day before so that people are surprised. Living in a city is certainly not easy for everyone, but here too the following applies: 'it is the tone that makes the music'

Subletting is never permitted with us. Unless expressly agreed otherwise with you in writing, but that only happens in special circumstances and that is precisely why we record it properly. Therefore, even if it is for a short period, ask for written permission, for example in the case of holiday rental. If we nevertheless find that you are subletting without permission, we will request the termination of the rental agreement at the Court and recover all damages (including excessive rent) from you. If, despite the above explanation, you still have questions or want to ask permission, you can always send us a message in the PORTAL.