Introduction

Muiderpoort Vastgoedbeheer (hereinafter referred to as ‘service provider’) is the responsible party for the processing of personal data collected through the use of our services, websites, and social media channels (hereinafter: ‘website’). The service provider respects the privacy of all users and processes personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy describes which personal data we collect, how we process and secure it, and what rights users have.

Which data is processed

Personal data is provided by home seekers, sellers, real estate agents, property developers, or other interested parties (hereinafter: ‘user’), for example, when submitting a contact request, subscribing to a newsletter, or using similar functions.

General personal data

• Last name, first name
• Gender
• Address, postal code, city
• Phone number(s)
• Email address(es)
• Date of birth
• Place of birth
• IP address (if collected via cookies or tracking mechanisms)
• Customer or membership number
• Income
• Payment details (only for invoicing purposes)
• Household composition
• Employment status

Special categories of personal data (only if strictly necessary and permitted)

In principle, we do not process special categories of personal data, unless you have given explicit consent or it is necessary for our services. Special categories of data include:

• Race or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Health data
• Sexual orientation or sexual behavior
• Genetic and biometric data
• Trade union membership

We also do not knowingly process data of persons under the age of 16 without parental or guardian consent.

Purpose of data processing

We process personal data solely for the following purposes:

• Execution of agreements, such as mediation for buying/selling and renting/leasing
  properties
• Invoicing and administrative processing
• Delivery of products (photos, other materials) or services
• Provision of services, such as marketing and lead management via Pararius Office
  and Leadflow
• Customer service and communication via email or telephone
• Legal obligations, such as tax regulations
• Direct marketing, promotions, and newsletters*

* For direct marketing via email or SMS, we request explicit consent unless the user is
already a customer and is being offered similar products or services.

Legal basis for data processing

We process personal data solely on the basis of:

• Performance of a contract or agreement
• Legal obligation
• Legitimate interest (such as marketing or fraud prevention)
• User consent (for example, for newsletters)

Sharing of personal data with third parties

Personal data is only shared with third parties if this is necessary for our services or if we are
legally required to do so.
We use software such as Bloxs for property management or Pararius Office and Leadflow for
lead management, CRM, and real estate services. These parties process personal data on
our behalf and are contractually obliged to take appropriate security measures. We conclude
data processing agreements with these parties.
Additionally, personal data may be shared with:

• IT and hosting providers
• Marketing and analytics tools (for website optimization, for example)
• Financial and legal advisors, if necessary

We only share personal data with third parties within the European Economic Area (EEA) or
with parties outside the EEA that provide an adequate level of protection, for example,
through an adequacy decision or by concluding standard contractual clauses.

Security measures

We take appropriate technical and organizational measures to protect personal data against
loss, misuse, and unauthorized access. These measures include:

• Limited access to personal data for authorized personnel only
• Encryption and secure storage of data
• Periodic audits and security updates

In the event of a data breach, we will inform the affected parties and the Data Protection
Authority (Autoriteit Persoonsgegevens) if required.

User rights

Users have the following rights concerning their personal data:

• Access to their personal data
• Correction of incorrect data
• Deletion of data if there is no legal obligation to retain it
• Objection to processing for direct marketing purposes
• Restriction of processing under certain conditions
• Data portability

Requests can be submitted via the email address provided at the end of this Privacy Policy. We may request additional information to verify identity.

Retention period

We do not retain personal data longer than necessary for the purposes for which it was collected unless a longer retention period is legally required. The exact retention period depends on the nature of the data and applicable legal obligations.
After the relevant retention period expires, personal data will be securely deleted or anonymized.

Cookies and tracking

Our website uses cookies and tracking technologies to enhance user experience and for marketing purposes. We use functional, analytical, and marketing cookies. Users can manage their cookie preferences through our cookie settings. See our Cookie Policy for more information.
Questions and complaints
For questions about this Privacy Policy or the processing of personal data, you can contact us at:

• Phone: +31-20-845 80 60
• Email: beheer@mpvb.nl
• Postal address: Faas Wilkesstraat (1095MD) Amsterdam

If users have complaints about the processing of personal data, they can file a complaint with the Data Protection Authority (Authoriteit Persoonsgegevens).

Changes to this Privacy Policy

We may update this Privacy Policy and recommend users check it regularly. The most recent version is always available on our website.
Last updated on: September 12, 2025